AdventureBookings strives to ensure 100% satisfaction for all of our clients. We welcome your feedback on how to improve our service and how to improve our Adventures that we choose to represent.

8. Cancellation policy

1. The client shall not be entitled to cancel any Booking Form save on terms that the client shall pay to the Seller.
2. In the case of any cancellation by the client, of a Gift Voucher, 100% of the deposit will be forfeited.  Gift Vouchers May be Transferred to another recipient.
3. In the Case of Cancellation of a Confirmed Booking by the client, More than Two Weeks Prior to the Booking, 20% deposit will be forfeited.
4. In the Case of Cancellation of a Confirmed Booking by the client, Less than Two Weeks, but more than 48 hours Prior to the Booking, 50% deposit will be forfeited.
5. In the case of cancellation by the client, less than 48 hours prior to the dates referred to in the Adventure Booking Form, 90% deposit will be forfeited.
6. In the case of cancellation by the client less than 24 hours prior to the dates referred to in the Adventure Booking Form, 100% deposit will be forfeited.
7. For some Adventures and Holiday packages that have specific Cancellation Policies that may be different from the above, you will be advised accordingly at the time of your booking.
8. The Client may, in certain circumsatnces, be able to reschedule their booking for another time, however this is solely at the discretion of the supplier.  AdventureBookings.co.za will always endeavour to ensure the booking is rescheduled, on the clients behalf, without forfeit of the clients deposit.
9. In the unlikely event that a client's Booking is cancelled BY THE SUPPLIER due to unforeseen circumstances, such as inclement weather or a technical problem, the Booking will be rescheduled to another convenient time.

9. Refund Policy

1. Once a Booking has been Confirmed, No Refunds will be Adminsitered.
2. In the event that you should miss a scheduled adventure, without attempting to reschedule, the client will forfeit 100% of the deposit paid and will not qualify for a refund.
3. In the unlikely event that a client's Booking is cancelled BY THE SUPPLIER due to unforeseen circumstances, such as inclement weather or a technical problem, the Booking will be rescheduled to another reasonable and convenient time.  Should the client be unable to reschedule, within a reasonable time, the Booking will be refunded in full, less an administration fee of 10%, after 15 Business Days.

For the complete terms and conditions please go to the terms and conditions page by clicking here.