Gratuities Guideline:

• Gratuities are not included in the rate and the staff at Tinga would like you to know that they do not expect individual tips.
• However, guests who would like to show their appreciation can do so by contributing to a staff gratuity fund, which is distributed once a month. Gratuities may be offered at the end of your stay and placed in the envelopes provided at reception.
• This is however entirely at your own discretion. A guideline for gratuities is available at the lodge.

Incentive and Group Gratuity Policy:

For all groups, including incentives and, Tinga will add a compulsory gratuity (which includes ranger/tracker, butler and general staff) which will be negotiated and agreed to prior to arrival.

Tinga rates include:

• Luxury accommodation in a suite with private lounge and plunge pool
• Three meals per day
• Teas/coffees
• Soft drinks, local brand beers and spirits & house wines (FIT’s ONLY)
• Two game drives daily with FGASA qualified ranger & tracker
• Game drive refreshments & snacks
• Specified inclusive safari activities

Tinga Rates exclude:

• Laundry
• Mini-bar
• Premium brand beers & spirits, cellar wines & champagnes
• Cigars & cigarettes
• Transfers
• Gratuities
• Telephone
• Curio Shop purchases
• Spa treatments
• Kruger National Park Conservation fee
• Any additional extras will be for the guests account

Activities Included in all Rates:

• Astronomy
• Bush Breakfast
• Bush Dinner
• Bush Walk
• Game Drives
• Riverbed Walks
• Safari Lunch
• Interactive Wildlife Lectures

Activities Excluded in all Rates:

• Health Spa
• Golfing
• Hot air ballooning
• Private Game Drives
• Cultural Village Experience
• Any additional outside services

Peak Period Supplements:

More Hotels reserves the right to implement a peak period supplement and minimum night stay conditions over high demand periods. The high demand period is deemed to be: 23 December 2011 – 3 January 2012 and 23 December 2012 – 3 January 2013.

• 23 December 2011 – 3 January 2012
• Legends and Narina Lodges Minimum three night stay over the peak period
• 23 December 2012 – 3 January 2013
• Legends and Narina Lodges Minimum three night stay over the peak period
• The StayMore, SeeMore and DiscoverMore packages may not be booked over the peak periods.

Child Policy:

Tinga Legends Lodge:

• We regret that we are unable to accommodate children under the age of 6 years.
• Children between the ages of 6 and 15 pay 50% of the per person adult rate
• Children 16 years and older pay the full adult rate

Tinga Narina Lodge:

• We regret that we are unable to accommodate children under the age of 10 years.
• Children between the ages of 10 and 15 pay 50% of the per person adult rate
• Children 16 years and older pay the full adult rate

Single Room Policy:

Tinga Legends Lodge:

There are two rooms at Legends Lodge where we can waiver the single supplement. These rooms are subject to availability. Any additional single rooms will be charged a 50% single supplement

Tinga Narina Lodge:

There are two rooms at Narina Lodge where we can waiver the single supplement. These rooms are subject to availability. Any additional single rooms will be charged a 50% single supplement

Triple Rooms:

Tinga Legends Lodge:

• There are three triple rooms at Legends Lodge and booking of these rooms are subject to availability.
• The rate for the third person in the triple room is 50% of the per person sharing rate (when there are three people in the room)
• There are no inter-leading rooms available at Legends Lodge

Tinga Narina Lodge:

• There are two triple rooms at Narina Lodge and booking of these rooms are subject to availability.
• There are no inter-leading rooms available at Narina Lodge

Groups:

Tinga Legends Lodge:

• A group is considered to be a booking for 10 or more guests
• Discounted rates for booking of the entire lodge are available from Reservations

Tinga Narina Lodge:

• A group is consider to be a booking for 10 or more guests
• There is no pilot/guide room available at Narina Lodge
• Discounted rates for booking of the entire lodge are available from Reservation

Bona Fide Group Discount:

• 18 or more full paying guests receive one single room
• Accommodation for bona fide group discount rooms may be in Pilot/Guide or alternative accommodation.
• Bona Fide Group Discount does not apply to any special or discounted rates.

Deposits:

FIT’s

• 50% deposit is due on confirmation of booking to secure the reservation, of which 10% is non-refundable.
• Full prepayment must be received no later than 30 days prior to arrival

Groups (10 or more guests)

• 10% non-refundable deposit of the total value of the reservation must be received within 7 days of confirmation of the reservation.
• 120 days prior to arrival: Further 40 % deposit to be paid.
• 45 days prior to arrival: Balance of 50 % and a rooming list must be received.

Cancellation Fees:

FIT's

• 31 – 60 days prior to arrival: 25 % cancellation fee on the value of the booking
• 0 – 30 days prior to arrival: 100 % cancellation fee on the value of the booking

Groups (10 or more pax)

• 60 days or more prior to arrival: 10 % cancellation fee on the value of the booking
• 46 – 60 days prior to arrival: 50 % cancellation fee on the value of the booking
• 0 – 45 days prior to arrival: 100 % cancellation fee on the value of the booking